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Where is London Manila-Express located and how do I contact you?
How do I send money to the Philippines using London Manila-Express?
What forms of payment do you accept?
How much does London Manila-Express charge?
Is there a maximum amount that can be sent?
How quick is your service?
What are your delivery areas?
Do you guarantee safe delivery?
How should Balikbayan boxes and cargo shipments be packed?

Where is London Manila-Express located and how do I contact you?

Our office is conveniently located opposite London's Gloucester Road tube station. The address is:

London Manila-Express Ltd.
109 Gloucester Road,
London SW7 4SS

Telephone no. 020 7373 6690
                      020 7244 0100

Fax no.          020 7373 7525

Automated rates (during business hours): 020 7373 7525


Gloucester Road Underground station is accessible via the District, Circle and Piccadilly lines and the buses 74 & 49.

Opening hours: Monday to Friday 10:30am to 6:00pm, Sundays 12 noon to 3:00pm. Closed Saturday.


How do I send money to the Philippines using London Manila-Express?

Visit us personally or use one of the methods listed below. Either way, you must make sure to furnish us with the following :


What forms of payment do you accept?

  • Visit us personally and pay by cash (max. limit £600/month), debit card, credit card or bank drafts payable to London Manila-Express Cargo Ltd. Make sure to have your passport and proof of address (dated not more than 3months old) with you if paying with cash. Sorry, we do not accept personal cheques.

  • Telephone, internet banking or bank transfer to our account. Call us for bank account details.

  • Make sure you inform us of the details after making your deposit (via telephone on 020 7373 6690, by email, or directly from this website using our online form. Cash deposits made after 3:30 PM on weekdays will be processed on the next working day. However, the exchange rate that applies is the rate on the day our account is credited. Week-end and public holiday bank transfers to our account will be processed on the next banking day.

    NOTE : Over the counter cash deposits to our bank account ia not allowed. No personal cheques or bank drafts should be deposited into any of the accounts.

  • Cash via registered post to our London office:

    London Manila-Express Ltd.
    109 Gloucester Road,
    London SW7 4SS

  • Bank drafts or money orders to the same address above.

  • By phone using a pre-registered debit or credit card. Funds are transferred immediately upon receipt of payment authorization by debit or credit card provider.

    Terms and Conditions for credit and debit card payments:

    1. Client is required to furnish us with photocopies of the following documents:

    Passport or driver's licence and two proofs of address, eg. bank or credit card statement, utility bills.
    2. Client is required to register card details but all data provided shall be protected under the Data Protection Act. Please print out and fill in this form (you may need to install the free Adobe Acrobat reader to do this) and send it together with a photocopy of actual card showing cardholder name (if sending by email or post) to our office. Note: If registering in person, client must have the card at hand for verification and name on card to be registered must match sender's name.

    3. London Manila-Express reserves the right to decline transactions if it suspects any form of fraud and will file criminal charges and sue for damages in accordance with the law.

    4. There is an additional charge for debit card payments over the phone (currently at 2% of total amount).


How much does London Manila-Express charge?

We charge the following fees (Philippines only):
  • from £5 for cash card reload

  • from £8 for door-to-door deliveries to Metro Manila (includes Rizal), next day cash pick-up nationwide with M Lhullier

  • from £8 for deposits (below £500) to Philippine on-line accounts held with ie PNB, BPI, RCBC, Allied, Metrobank, Land Bank, Bank of Commerce, Banco de Oro, UCPI, Ibank, China Trust, Security Bank to name a few. Additional charges apply for £500 & above, please call or email us

  • for door-to-door deliveries to provinces, please call or email us

  • For remittances to other countries using Moneygram, call for details


    Is there a maximum amount that can be sent?

    For door-to-door cash deliveries, up to P50,000 for one service charge. Thereafter one additional service charge for every amount <= P50,000. There is no limit on bank deposit, bank collection or cheque delivery but we do require that you call to notify us beforehand. You must provide the following : a. valid ID, b. recent proof of address, c. signed letter of authorization ( for amounts => P500,000) permitting us to release sender's ID and address to the Philippine banking authorities ( authorization letter ), and d. proof of source of funds ie bank statement or loan agreement.


    How quick is your service?

    Cash card reload within 24 hours, door-to-door delivery within Metro Manila takes 24-48 hours and 3-5 days to the provinces. (Slight delays may occur during Christmas, so we recommend that you remit early in the festive season.)

    We shall not be liable for deliveries delayed due to the absence of recipient/s.

    London Manila-Express Ltd. shall not be liable for any default or negligence by any of the correspondent banks or telegraph companies nor for any delay resulting from such default/negligence. We endeavour to deliver within the time-frames stated above but will not be liable for delays beyond our control such as acts of God (typhoons or other natural disasters) and civil unrest.


    What are your delivery areas?

    We deliver door to door in Metro Manila, Bataan, Cavite, Bulacan, Laguna, Pampanga, Pangasinan, Batangas, Baguio, La Union, Nueva Ecija, Tarlac, Iloilo, and Ilocos.

    We can deposit to accounts with any commercial bank nationwide or some rural banks within our delivery zone. (Note: Deliveries to areas not accessible will be converted to bank transfer or next day agent pick-up.)


    Do you guarantee safe delivery?

    Yes - or your money back.


    How should Balikbayan boxes and cargo shipments be packed?

    To package items securely you'll need:

    • A Sturdy and Durable Shipping Box
    • Brown Packing Tape ("Duct tapes" are not recommended since they tend to peel off in humid climates)
    • Heavy Duty Garbage Bag or Bin liner
    • Scissors
    • A Packing List
    • Marker pen
    • Lightweight Padding Materials ("Bubble pack" etc.)
    • Watertight Plastic Bags for liquid and bottled items

    Do not make boxes too heavy for easy and safe handling. If necessary spread heavy items into several boxes.

    Next, follow these steps:

    1. Use a durable carton or box if no Jumbo Box or Balikbayan box is available in your area.

    2. Tape the bottom flaps of the box using Packing Tape. Keep the top flap open.

    3. Place a heavy duty plastic garbage/bin liner bag inside the box to act as a liner, keeping the opening of the plastic bag at the top.

    4. Prepare the packing list and write down the items as you place them inside the box.

    5. Begin packing by placing neatly folded items that will serve as a cushion such as clothes, pants, curtains, and the like.

    6. Protect other items in case of spillage by placing bottled and liquid items like shampoos, conditioners, colognes, perfumes, and the like in individual, tightly-sealed plastic bags. Secure the caps and lids of all liquid containers with tape before placing them inside the plastic bags.

    7. Maintain a neat and secure stack and use manufacturer's packaging for fragile items. Put soft items between hard ones or use padding materials to provide a cushion between them.

    8. Place padding materials along the sides and cushion and fill the top and any remaining spaces with more padding.

    9. Secure the plastic garbage/bin linerbag with a knot or tape.

    10. Place a copy of the packing list on top of the plastic garbage/bin liner bag before closing the box. Make sure you use a copy since the original form is needed for documentation purposes.

    11. Secure the top flaps and any unsealed edges with tape.

    12. Legibly mark down the box with shipper's and recipient's information using a permanent marker. To facilitate safe and speedy delivery make sure to provide the recipient's:

    • Full name
    • Complete address
    • Telephone numbers (including cell/mobile and/or landline)
    • If possible, a map sketch for very hard to find destinations

    All shipments are subject to professional random inspection by us or Philippine Bureau of Customs.

    Items that are never allowed inside your Balikbayan box:

  • Currencies/cash
  • Checks/cheques
  • Money orders
  • Travelers checks/cheques
  • Jewelry
  • Firearms
  • Ammunition
  • Reloaders
  • Explosives
  • Drugs and other prohibited substances
  • Lewd, obscene and pornographic materials
  • Perishables
  • Gambling cards
  • Toy guns
  • Goods in commercial quantities
  • Large electronic and electrical appliance