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MANILA-EXPRESS
How To's and FAQ (Frequently Asked Questions)Scroll down or click on a question
Where is London Manila-Express located and how do I contact you?
How do I send money to the Philippines using London Manila-Express?
What forms of payment do you accept?
How much does London Manila-Express charge?
Is there a maximum amount that can be delivered in cash?
How quick is your service?
What are your delivery areas?
Do you guarantee safe delivery?
Do you sell airline tickets?
Where can I get travel insurance?
Do you accept SSS payments?
Do you sell Phone Cards with special rates to the Philippines?
Do you sell and deliver gift items?
How should Balikbayan boxes and cargo shipments be packed?
Where is London Manila-Express located and how do I contact you?
Our office is conveniently located opposite London's Gloucester Road tube station. The address is:
London Manila-Express Ltd.
2nd Floor
109 Gloucester Road,
London SW7 4SSTelephone no. 020 7373 6690
020 7373 4392
020 7244 0100
Fax no. 020 7373 7525
Automated rates (during business hours): 020 7373 7525Email: info@remitfast.com
Gloucester Road Underground station is accessible via the District, Circle and Piccadilly lines and the buses 74 & 49.
Opening hours: Monday to Friday 10:30am to 6:00pm, Sundays 12 noon to 3:00pm. Closed Saturday.How do I send money to the Philippines using London Manila-Express?
Visit us personally or use one of the methods listed below. Either way, you must make sure to furnish us with the following :
- Passport or driver's licence (photocopies accepted provided they are certified true copies of the original for non face to face clients), two proofs of address (eg. bank or credit card statement, utility bills) and telephone contact number
- The recipients' complete name, address and phone number (Note: for your security, funds will only be released if the name in the recipient’s identity card matches the name you furnished us. For this reason, please use only proper names and no initials or nicknames.)
- If making deposits to an account, the Philippine bank details (bank, branch, account number & names/joint holders)
What forms of payment do you accept?
- Visit us personally and pay by cash (max. limit £9000/transaction), debit card, credit card or bank drafts payable to London Manila-Express Ltd. Sorry, we do not accept personal cheques.
- Telephone, internet banking or bank transfer to any of our accounts:
Bank Branch HSBC Bank Gloucester Road Co-op Bank Stockport Natwest Cromwell Road Barclays Gloucester Road
Make sure you inform us of the details after making your deposit (via telephone on 020 7373 6690, by email, or directly from this website using our online form). Deposits made after 3:30 PM on weekdays will be processed on the next working day. However, the exchange rate that applies is the rate on the day our account is credited.
NOTE : Over the counter cash deposits (max. limit £9000/transaction) to the above bank accounts will be processed immediately after you notify us. You will pay an extra £4 per £500 (minimum charge £4), plus our standard commission. No personal cheques or bank drafts should be deposited into any of the accounts.
- Cash via registered post to our London office:
London Manila-Express Ltd.
2nd Floor
109 Gloucester Road,
London SW7 4SS- Bank drafts or money orders to the same address above.
- By phone using a pre-registered debit or credit card. Funds are transferred immediately upon receipt of payment authorization by debit or credit card provider. (still not available)
Terms and Conditions for credit and debit card payments:
1. Client is required to furnish us with photocopies of the following documents:
Passport or driver's licence and two proofs of address, eg. bank or credit card statement, utility bills.2. Client is required to register card and beneficiary details but all data provided shall be protected under the Data Protection Act. Please print out and fill in this form (you may need to install the free Adobe Acrobat reader to do this) and submit it to our office.
3. London Manila-Express reserves the right to decline transactions if it suspects any form of fraud and will file criminal charges and sue for damages in accordance with the law.
4. London Manila-Express will limit the amount that can be debited to any single card per transaction in compliance with money laundering controls and financial regulations.How much does London Manila-Express charge?
We charge the following fees (Philippines only):
- £6 for same day cash card reload, next day cash pick-up in Metro Manila (includes Rizal)
- £8 for door-to-door deliveries to Metro Manila (includes Rizal), next day cash pick-up nationwide
- £8 for deposits (below £2000) to Philippine on-line accounts held with ie PNB, BPI, RCBC, Allied, Metrobank, Land Bank, Bank of Commerce, Banco de Oro, UCPI, Ibank, China Trust, Security Bank to name a few. Additional charges apply for £2000 & above
- £9 for door-to-door deliveries to Bulacan, Cavite, Laguna and Pampanga
- £9 for telegraphic transfers to Philippine banks. Additional charges apply for £2000 & above
- £10 for door-to-door deliveries to Baguio, Batangas, Tarlac, Pangasinan, Subic, Olongapo, La Union
- £12 for door-to-door deliveries to Abra, Isabela, Tuguegarao, Ilocos, and Iloilo.
For remittances to other countries using Moneygram, call for details
Is there a maximum amount that can be delivered in cash?
For door-to-door, up to P50,000 for one service charge. Thereafter one additional service charge for every P50,000. There is no limit on bank deposit, bank collection or cheque delivery.
How quick is your service?
Cash card reload within 24 hours, door-to-door delivery within Metro Manila takes 24-48 hours and 3-5 days to the provinces. (Slight delays may occur during Christmas, so we recommend that you remit early in the festive season.)
Deliveries delayed due to the absence of recipient/s will be sent to local pick-up offices for collection.
London Manila-Express Ltd. shall not be liable for any default or negligence by any of the correspondent banks or telegraph companies nor for any delay resulting from such default/negligence. We endeavour to deliver within the time-frames stated above but will not be liable for delays beyond our control such as acts of God (typhoons or other natural disasters) and civil unrest.
What are your delivery areas?
We deliver door to door in Metro Manila, Cavite, Bulacan, Laguna, Pampanga, Quezon, Pangasinan, Batangas, Baguio, La Union, Olongapo City, Tarlac, Subic, Bataan, Iloilo, Ilocos, and Isabela.
We can deposit to accounts with any commercial bank nationwide or rural banks within our delivery zone. (Note: Deliveries to areas not accessible will be converted to bank transfer or next day agent pick-up.)
For a full list of our delivery zones, click here.
Do you guarantee safe delivery?
Yes - or your money back.
Do you sell airline tickets?
Yes. click here
or call us
Where can get travel insurance?
Do you sell Phone Cards with special rates to the Philippines?
Yes. Please phone for details.
Do you accept SSS payments?
No
Do you sell and deliver gift items?
Yes. Please see our Gift Items page for details
How should Balikbayan boxes and cargo shipments be packed?
To package items securely you'll need:
- A Sturdy and Durable Shipping Box
- Brown Packing Tape ("Duct tapes" are not recommended since they tend to peel off in humid climates)
- Heavy Duty Garbage Bag or Bin liner
- Scissors
- A Packing List
- Marker pen
- Lightweight Padding Materials ("Bubble pack" etc.)
- Watertight Plastic Bags for liquid and bottled items
Do not make boxes too heavy for easy and safe handling. If necessary spread heavy items into several boxes.
Next, follow these steps:
1. Use a durable carton or box if no Jumbo Box or Balikbayan box is available in your area.
2. Tape the bottom flaps of the box using Packing Tape. Keep the top flap open.
3. Place a heavy duty plastic garbage/bin liner bag inside the box to act as a liner, keeping the opening of the plastic bag at the top.
4. Prepare the packing list and write down the items as you place them inside the box.
5. Begin packing by placing neatly folded items that will serve as a cushion such as clothes, pants, curtains, and the like.
6. Protect other items in case of spillage by placing bottled and liquid items like shampoos, conditioners, colognes, perfumes, and the like in individual, tightly-sealed plastic bags. Secure the caps and lids of all liquid containers with tape before placing them inside the plastic bags.
7. Maintain a neat and secure stack and use manufacturer's packaging for fragile items. Put soft items between hard ones or use padding materials to provide a cushion between them.
8. Place padding materials along the sides and cushion and fill the top and any remaining spaces with more padding.
9. Secure the plastic garbage/bin linerbag with a knot or tape.
10. Place a copy of the packing list on top of the plastic garbage/bin liner bag before closing the box. Make sure you use a copy since the original form is needed for documentation purposes.
11. Secure the top flaps and any unsealed edges with tape.
12. Legibly mark down the box with shipper's and recipient's information using a permanent marker. To facilitate safe and speedy delivery make sure to provide the recipient's:
- Full name
- Complete address
- Telephone numbers (including cell/mobile and/or landline)
- If possible, a map sketch for very hard to find destinations
All shipments are subject to professional random inspection by us or Philippine Bureau of Customs.
Items that are never allowed inside your Balikbayan box:
- Currencies/cash
- Checks/cheques
- Money orders
- Travelers checks/cheques
- Jewelry
- Firearms
- Ammunition
- Reloaders
- Explosives
- Drugs and other prohibited substances
- Lewd, obscene and pornographic materials
- Perishables
- Gambling cards
- Toy guns
- Goods in commercial quantities
- Large electronic and electrical appliance
